Repairs and ReplacementsBugaboo, Stokke & Maclaren
- Warranty and post-warranty repairs
- Possibility of service while waiting
- Preparing your stroller for sale
- Adjustment of a stroller bought second-hand
First class pram service
Our goal is to provide you with above-standard services that will lead to a quick and trouble-free processing of your request, so that you can use the stroller again as soon as possible. We will help you keep your stroller in perfect condition so that it can serve you for many years.
Original spare parts
We only use original spare parts for repairs.
On-time service
We only use original spare parts for repairs.
Strollers can be sent by post
We also accept products sent by courier or post for repair.
Free service for Mybabystore customers
New strollers from Mybabystore have two free service inspections.
Service center Mělnická Vrutice
Receipt and issue of repairs
- Mo - Fri 9.00 - 14.00
- Saturday 9.00 - 12.00
Mělnická Vrutice 77
Velký Borek, 277 31 - Czechia
Frequently asked questions
How long does the repair take?
We do service while you wait. If the customer is not in a hurry, it usually takes 3 working days. Individual and depends on the extent of damage. We will always inform you of the approximate repair time when you receive the stroller for service and after our analysis of the damage. The repair time can also be affected by the current availability of spare parts at the manufacturer. Spare parts that are not in stock are ordered from the manufacturer's central warehouse in the EU, and their delivery to the Czech Republic is thus very fast.
How to proceed correctly during post-warranty repair/service?
Contact us on the phone number or emails above. If you are sending information by e-mail, please include photos of the damage and a short description of how it manifests itself. Write down (take a photo of) the stroller's serial number. Attach the contact to yourself (phone).
How to put the stroller to the service center?
Clean the stroller of gross dirt to meet basic hygiene requirements. Deliver it to BugaCare Marek Lach, Mělnická Vrutice 77, Velký Borek 277 31, Czech Republic. If you are sending it by post or courier, always pack it carefully to prevent further damage during transport, so that there are no loose parts in the box, typically removed wheels.